Welcome to All Things Triumph

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Customer Service

All Things Triumph's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. And always 100% hassle free.

  • Shipping & Returns

    We will do our best to make sure you receive your order as soon as possible.  Most of our products are available to be shipped immediately; however, some items may be shipped within 7 to 10 business days due to peak and seasonal demands.

    If your order includes a discontinued or backordered item, we will contact you within 48 hours.  You then have the option to wait, substitute with a similar item, or, as a last resort, cancel your order.

    Once your order ships, you will receive a tracking number via email. 

    Credit cards are charged once we begin processing your order. If an item is unavailable or you decide to cancel your order, your credit card will be refunded.

    Shipping Rates

    Continental U.S. orders ship either FedEx Ground or USPS Priority Mail at a standard rate of $7.95 for orders under $49.99, $12.95 for orders $50.00 to $199.99 and FREE for orders over $200.00.  Oversized packages and heavy items are subject to an additional surcharge.

    International orders ship USPS International Mail at a calculated rate based on weight.   Oversized packages and heavy items are subject to an additional surcharge.

    International Shipping Disclaimer

    All International shipments may be subject to duty fees and import tariffs or taxes depending on the country and the importer is responsible for these fees.  All Things Triumph has no control over customs fees or how they are calculated.

    PO/APO/AFO Box Shipping

    All Things Triumph ships to any PO/APO/AFP boxes via USPS.

  • Privacy & Security

    PRIVACY POLICY

    All Things Triumph will never sell or rent your personal information to others.  We use customer information collected only for the purpose of filling orders, contacting purchasers to inform them of their order status, and sending promotional information.  Any person receiving promotional emails from us can unsubscribe at any time via the “unsubscribe” button on our promotional emails.

    Our computer system protects your personal information using advanced firewall technology.

  • Returns & Exchanges

    Authorization is required for all returns/exchanges.  Please contact All Things Triumph at email john@allthingstriumph.com to obtain a Return Authorization (RA) number.  The RA number will need to be placed on the outside of the box being shipped.  Items sent without an RA number and/or without original packaging could result in your package being refused or subject to an additional $15.00 administrative fee.  An RA is valid for only 14 days.  After 14 days, you will need to request another RA number.  RA’s older than 21 days will be refused.

    All Things Triumph must receive your unused, uninstalled and unopened item within 30 days from the date of delivery.  All original packaging must be included.  You will be required to pay the shipping to and from All Things Triumph.  You may be charged a restocking fee depending on the reason for return.  The restocking fee is 25%.  ALL special order items are charged a restocking fee.  If you want to return an item after the 30 day period, you will automatically be charged a 15% restocking fee.

    To receive a credit, the item(s) MUST be in resalable condition.  If not in resalable condition, it will be refused. 

    You are welcome to exchange an item for reasons of personal preference, however, return policies will be applied to all exchanges.

    Items cannot be returned or exchanged after 60 days.

    ALL SALES ARE FINAL ON SALE OR CLEARANCE ITEMS (NO EXCHANGES OR RETURNS WILL BE HONORED).  If an item is found to be defective, please refer to manufacturer’s warranty. 

    Damaged Shipment

    If the package was damaged during shipment, we will need the following to process the claim:

        1.       Pictures of the damaged box

        2.       Pictures of the items damaged in transit

    Send the pictures via email to john@allthingstriumph.com and once they are received, we will contact you with further instructions.

  • Payment, Pricing & Promotions

    Request to Cancel Order

    Please contact us as soon as possible if you wish to cancel your order.  We are unable to cancel any orders that are in the process of being shipped or have already shipped.

    Out of Stock Items

    If an item is out of stock or is on backorder at the time your order has been placed, we will contact you within 48 hours via email.  You will be given an ETA of when the item is expected to arrive at our facility and your order will stay current unless you tell us otherwise.  Please contact us as soon as possible if you wish to cancel an out of stock or backordered item. 

    Incorrect Item(s) Received

    Please notify us within 14 days if an incorrect item has been shipped to you.  We will take the item(s) back and send the correct one out at no cost to you.

    Product Descriptions

    All Things Triumph makes every effort to be as accurate as possible.  However, we do not warrant that product descriptions or other content on our website is accurate, complete, current or error-free.  If an item offered by us is not as described, your sole remedy is to return it in unused condition.

    Pricing

    All prices could change without notice. 

    Authorization and Billing

    When you place an order with All Things Triumph using a credit or debit card, please note that the card issuing bank places an “authorization hold” for the amount of your order and locks that amount so that the credit limit will not be exceeded.  In the event that you cancel your order, it will take 3-5 business days for your card issuing bank to release the “authorization hold” on your credit or debit card.